FAQ

How do I change or cancel my order?

  • If you need to change your shipping address, please contact us immediately!
  • We cannot cancel or change an order once it is shipped out, once you receive your order, you are more than welcome to return your items.

I place an order, but never received a confirmation email?

  • If you do not receive an email from Camilla’s Collection within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
  • To check your orders, log into your Camilla’s Collection account and select the “My Orders” option to review your order history.
  • If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing us.

Is my privacy and personal information secure on your website?

  • Shopping on our website is always safe and secure.
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